How do I buy an eSIM
Click Shop eSIMs Choose your destination Choose Standard or Unlimited Click Buy Now Log in or create an account Choose your payment method Click Pay Now
You can also simply see our tutorial video:
– Click here for English Tutorial.
– Click here for Kurdish Tutorial.
What plan should I choose
Choose Local if you travel to one country only Example Turkey France United States
Choose Regional if you travel to multiple countries in one region Example Europe Middle East Asia
Choose Global if you travel to many countries around the world Example Europe then Dubai then United States
What is Standard and Unlimited
Choose Standard if you only need a small amount of internet Example 2 GB for 15 days
Choose Unlimited if you want easier travel and fewer internet problems Example Unlimited data for 7 days
We recommend Unlimited for most travelers
How do I know where the eSIM works
If you buy Local it works in one country only Example Turkey only or France only
If you buy Regional or Global click View Country Coverage This shows every country included in that eSIM
What should I check before paying
Click Check Device Compatibility Make sure your phone supports eSIM Make sure your phone is unlocked If your phone does not support eSIM the eSIM will not work All sales are final and non refundable
How do I install on iPhone
If you are using iPhone tap Install eSIM
Your iPhone will open settings
Follow the steps on your iPhone
Tap Activate
Wait until activation finishes
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Or Simply See our Video Tutorials:
– Click here for English Tutorial.
– Click here for Kurdish Tutorial.
How do I install on Android
Simply Click here to see our tutorial video.
Where do I install my eSIM after payment
After payment open your order page
Go to eSIM Installation and Usage
This is where you will see Install eSIM or Show QR Code
What if I only see Show QR Code
Tap Show QR Code
Scan the QR code with the phone you want to use
Follow the phone settings steps
Tap Activate
Wait until activation finishes
Can I install from a computer
Yes
Open your order on the computer
Click Show QR Code
Scan the QR code with the phone you want to use
Do not scan it with the wrong phone
What should I do after installation
After installation go to your phone settings
Make sure the KurdeSIM eSIM is turned on
Make sure Data Roaming is on
Make sure Cellular Data is using the KurdeSIM eSIM
Why is my eSIM installed but internet is not working
Most of the time internet does not work because Data Roaming is off or Cellular Data is still using your old SIM
How do I turn on Data Roaming on iPhone
Open Settings Tap Cellular Scroll down to SIMs Tap the KurdeSIM eSIM Turn on Turn On This Line Turn on Data Roaming
How do I make KurdeSIM the internet line on iPhone
Open Settings Tap Cellular Tap Cellular Data Choose the KurdeSIM eSIM This tells your iPhone to use KurdeSIM for internet
What should I do if internet still does not work
Make sure you arrived in the destination country Make sure Turn On This Line is on Make sure Data Roaming is on Make sure Cellular Data is set to KurdeSIM Turn Airplane Mode on Wait 10 seconds Turn Airplane Mode off Wait a few minutes Restart your phone if needed
When should I turn on Data Roaming
You can turn it on before you land Your eSIM usually starts only when it connects to the supported network in your destination country Turning it on early helps you connect faster when you arrive
Can I reuse the same eSIM again
No
Each eSIM can only be installed one time
After it is installed it cannot be reused on another phone
Can I delete the eSIM after installing it
No
Do not delete the eSIM until you finish using it
If you delete it you may not be able to install it again even on the same phone
Can I move the eSIM to another phone
No
You cannot transfer the eSIM from one phone to another phone
The eSIM stays with the first phone where it was installed
What happens if I scan the QR Code on the wrong phone
The eSIM may install on the wrong phone
After that it cannot be moved to another phone
Make sure you scan the QR Code only with the phone you want to use
Can I buy eSIMs for family or friends
Where can I see my eSIM after buying
Go to My eSIMs
You will see all eSIMs purchased under your account
How do I open my eSIM details
Click View eSIM
You will see your order details
You will see eSIM Installation and Usage
What does Not Activated mean
Not Activated means your eSIM has not started yet
Your eSIM usually starts when it connects to the supported network in your destination country
Where can I see my remaining data
Go to My eSIMs
Click View eSIM
Look under eSIM Installation and Usage
If your plan is Standard you will see remaining data